CERIDA

AcronymDefinition
CERIDACentre d'etudes et de recherches des initiatives pour le developpement agricole & artisanal
CERIDACentre d'Etude et de Recherche pour l'Intégration Régionale et le Développement Afrique (French)
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References in periodicals archive ?
A gravel pit in the Caminreal-Rubielos de la Cerida road exposes a normal fault juxtaposing Jurassic carbonates against a colluvial sequence 8.4 m thick (Capote et al., 1981; Gutierrez et al., 1983a, b; Fig.
(1983b): Los valles tectonicos recientes de Rubielos de la Cerida (Teruel).
WebDialogs sells its solutions and technology platform directly as well as through strategic channel partners such as Net2Phone and Cerida. WebDialogs is based in Billerica, Mass.
Early clients employed Cerida to take 800 calls from customers with questions about high-technology products and other complex offerings.
The request is routed to a dedicated agent at Cerida, who can speak with the prospect on the phone or chat in real time, while simultaneously cobrowsing the Internet."
Cerida's LiveHelp offering relies on the Cisco Collaboration Server, a Web-centric, visual collaboration solution that enables companies to offer online shoppers such innovations as Follow-Me-Browsing for collaborative Web browsing, FormShare for sharing standard Web-based forms, FrameShare for sharing framed Web pages, text chat, file download, conferencing (one-to-many, many-to-many) and CyberSeminar mode for large online conferences with hundreds of participants, as well as online application sharing and collaborative white boarding.
E-mail interactions can take place in real time, as does text-based chat, which automatically connects a dedicated Cerida agent and the customer simultaneously by phone and Internet browser, so the two can talk while navigating the same Web pages.
Cerida also employs the collaboration server's CyberSeminar mode, providing online virtual seminars for many of its clients who are no longer tied to geography when presenting to prospects, a distributed sales force or partner companies.