To elaborate this further, we help organizations transform their traditional call centers into what we call "customer interaction hubs" (CIH
Associate Professor Neville Bruce has had a long and varied career in many aspects of science research, teaching and communication, He is currently director of the new Centre for Integrated Human Studies (CIHS
) at the University of Western Australia.
were also noted on at the left shoulder and the right side of the abdomen.
had previously used two-way interactive cable television and other two-way communication processes to create educational opportunities within its region, but a forward-thinking group of administrators set out to extend those learning experiences worldwide through the implementation of internet2 and IP video.
director Alan Ferguson has written to the Scottish Parliament's Communities Committee calling for an urgent inquiry.
, is president of the Dotson Group, an environmental health and safety consulting firm in Houston, Texas.
Likewise, social customer interactions should be added to traditional interactions as part of a unified Customer Interaction Hub (CIH
), which consolidates interactions, knowledge, business rules, analytics, and administration in one place for better customer experience, service consistency, and process efficiencies.
Continuing Education credits for the ECA conference include: IICRC (1 hour of CE) and CIHs
are pending approval.
(1) Peter Duschinsky, "The Human Side of the Fall of Saigon," CIHS
Bulletin 73 (April 2015): 1-16, http://cihs-shic.ca/wpcontent/uploads/2015/04/Bulletin-73-Final-with-Milburn-correction.pdf.