CRUCCCentral Rail Users Consultative Committee
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The CRUCC also called on train companies to cut average fares by 1 per cent every year over the life of their franchises.
Last month the CRUCC for the Midlands revealed complaints from disgruntled passengers in its area soared by a record 339 per cent in the last year.
The CRUCC said Virgin's West Coast Scottish line, which runs through Nuneaton, was the country's worst service, consistently failing to meet its 90 per cent punctuality target.
Ms James said the CRUCC met regularly with rail operators to try to resolve the problems that commuters and other train users faced.
The CRUCC said it received 82 per cent more complaints in April-June 1998 than in the same period last year.
The CRUCC report said: "Some passengers are winning, but others have seen no real improvement or, worse still, have experienced a deterioration, especially in terms of service quality."
CRUCC chairman, Mr David Bertram, said passengers deserved better.