Sandeen builds a strong case and vision for the CSAO as a leader and manager of programs and services necessary for fostering students' success in learning, shaping the composition of the student body, and contributing to the teaching and learning process of the institution in vital ways.
As the manager, the CSAO must also be accountable for programs, policies, facilities, and financial resources.
In the role of mediator, the CSAO must be able to cope with the complexities of student life, which means handling controversy, resolving conflicts, and fostering relationships and cooperation among competing interests.
Sandeen emphasizes the role of the CSAO as educator and describes the expertise that he or she brings to a more complete educational experience for students.
In addition to being a manager, mediator, and educator, the CSAO must be the campus expert on students and must be able to establish trusting relationships with them, relationships that demonstrate care, consistency, and communication.