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When CTARA was fully implemented in mid- October 2004, it allowed I&R specialists to service callers across multiple lines through a single call using a single database.
CTARA allows PSI and the Commonwealth managers to collect and monitor large amounts of data for reporting and analysis.
Through the HHSCC public Web site, Help in PA (www.helpinpa.state.pa.us), authorized users can log into a special reporting portal, which posts reports from the center's phone system and CTARA. Report data are updated nightly, so they are always within twenty-four hours old.
Using CTARA, PSI collects a variety of important program information and reports it through the Web portal.
CTARA further enables I&R specialists to collect data about both the caller--the person who actually makes the phone call--and client--someone about whom a caller is inquiring.
CTARA allows linkages to other state systems, which help in tracking and data gathering in ways never before available.
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- CTAS Processing Equipment
- CTAS Software Change Document
- CTAS Software Change Request
- CTAS Technical Review Board