CVCHACastle Vale Community Housing Association (Birmingham, UK)
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Peter Richmond, chief executive of CVCHA, said: "We are currently assisting the police who are investigating irregularities in the affairs of a former Phoenix Court resident.
"As well as good quality housing, the association works hard to improve local quality of life," said a CVCHA spokesman.
Birmingham-based CASTLE VALE COMMUNITY HOUSING ASSOCIATION has appointed two new key members of staffLisa Bayley becomes building administrator at The Sanctuary, CVCHA's community centre, and Tracey Barrington has been recruited as a non-clinical health project officer.
Community housing manager at CVCHA Jenny Calderbank explained the mystery customers will be helping the upkeep of 2,500 properties.
Amanda Pullen joins CVCHA, to take responsibility for debt recovery, from Harden Housing Association.
CVCHA, founded six years ago as part of the massive regeneration programme on this estate, is a thriving example of how to succeed in getting tenants involved in their own housing management.
'The commission recommended that around 35 community-based housing organisations be established city-wide -that's another 35 organisations doing the same as CVCHA,' says the association's chief executive Peter Richmond.
Castle Vale tenant and chair of CVCHA's board of management Sue Spicer explained: 'Not only are we achieving the results but we are providing excellent value for money too, we are showing that you do not have to spend a fortune to get decent housing management.'