This group typically justifies their actions in terms of duty to the organisation and its contractual requirements with DEWR.
This group justifies its actions in terms of the welfare of the client and their practice regularly transgresses the DEWR guidelines.
the only issue I have is DEWR dealing dollars and cents and we on the ground level deal with people .
Although this group believe unemployment can have a detrimental effect on the well-being of individuals (Creed and Macintyre 2001), they are critical of DEWR being more concerned with financial accountability than the welfare of people with a disability.
Although Linda, one EC in the first group that practice 'consistent' with the guidelines, believes the organisation is now in a balancing act of both acting in the interests of the client and fulfilling the organisation's contractual obligations with DEWR, for her and others in this group there is no ethical dilemma.
Street-level workers, unlike those at the top of hierarchical organisational structures like DEWR, do not see citizens as 'abstractions but as individuals' and, therefore, their relationships with their clients are often 'personal and emotional, rarely cold and rational' (Maynard-Moody and Musheno 2000: 334).
The new DEWR contract entered into by nonprofit DEN organisations has created challenges for front-line employment consultants in their interactions with clients who now have an obligation to seek employment or face a potential financial penalty.