DOCCM

AcronymDefinition
DOCCMDocument Output for Customer Communications Management (software)
References in periodicals archive ?
Eleven vendors were selected for evaluation having demonstrated the ability to support interactive, on-demand, and structured document output segments, to provide innovative solutions for DOCCM, and to generate strong customer interest from Forrester clients through inquiry.
Forrester defines DOCCM as software used to compose, format, personalise and distribute content to support physical and electronic customer communications and improve the customer experience.
The DOCCM market is segmented into structured, interactive and on-demand categories.
Forrester defines DOCCM as software used to compose, format, personalize and distribute content to support physical and electronic customer communications and improve the customer experience.
A segment of DOCCM poised to take off, on-demand output is triggered by multichannel requests from the Web, e-mail and front-end systems, such as ERP and CRM.
As a first time participant in the Forrester Wave, we are honored to have been positioned as a leader in the DOCCM market," said Bill Parker, Chief Marketing Officer at GMC Software Technology.
The Forrester Wave report also states, "During the next five years, there will be powerful and transformational DOCCM platforms built on advanced authoring, workflow, business rules, analytics, and integration with enterprise marketing platforms.
Forrester evaluated 12 major DOCCM vendors using 36 criteria that were grouped into three high-level buckets including current offering, strategy and market presence.
The report defines DOCCM as software used to compose, format, personalize and distribute content to support physical and electronic customer communications and improve the customer experience.
ISIS Papyrus has the broadest and most unique vision for DOCCM in the industry, supporting ECM, CRM, analytics, event processing, and BPM.
The report also states that "StreamServe excels at integrating DOCCM into structured and enterprise apps to leverage their work processingO"
Based on a comprehensive evaluation of innovation, strong market presence and customer feedback, we believe the Forrester Report further validates Pitney Bowes Business Insights' excellence and innovation in meeting a broad set of enterprise DOCCM needs.