DOKBDistributed Organizational Knowledge Base
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The various outcomes of knowledge processes may be viewed as part of an abstraction called the Distributed Organizational Knowledge Base (DOKB).
The DOKB has electronic storage components, but it is more than that because it contains all of the outcomes of knowledge processing in documents and non-electronic media.
Operational business processes are performed by agents who use previous knowledge in the DOKB, both mental knowledge and knowledge in organizational repositories to make decisions.