Today DSEG has completed numerous benchmarking studies and has seen significant results in the warehouse, receiving operations, and in manufacturing.
To define the best picking procedure, DSEG sent 16 surveys to companies with similar operations.
As a result, a new procedure at DSEG reduced the cycle time for kitting a complete order from 8 days to 4 days.
DSEG benchmarked companies' receiving operations as well and is in the midst of implementing several changes.
When the McKinney PWB (printed wiring board) manufacturing operations of DSEG decided to convert its processes from a traditional, functionally oriented assembly shop to flexible, cellular manufacturing, it benchmarked internally and externally to gather the best way to design the cells.
Throughout DSEG, employees practice all four types of benchmarking.
In the past, DSEG did not share information with other divisions of the company because it figured that, as a radar and missile manufacturer, it didn't have anything in common with TI's computer or semiconductor manufacturing divisions.
By internally benchmarking, DSEG adopted certain training modules from the semiconductor division.
DSEG went outside of its industry--Johnsonville Foods--to study self-directed work teams.
The one type of benchmarking that DSEG rarely practices is generic benchmarking.