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Developing Quality Technical Information: A Handbook for Writers and Editors
Although those books are very good, the new edition of IBM Press' style guide Developing quality technical information is even better.
"The editor and principal writer of Producing Quality Technical Information (1983) responds to the commentaries: answering questions about the sources of PQTI; discussing what the System Information group [members] at IBM's Santa Teresa Laboratory were doing about usability from 1979 to 1983; comparing the predecessor nine 'ease-of-use factors' with the seven 'qualities' of PQTI and the nine 'quality characteristics' of Prentice Hall's subsequent editions of PQTI, published under the title Developing Quality Technical Information; and revealing his own motives and thought processes in working on several usability initiatives in the laboratory at that time, including the publication of PQTI."
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