EBNHC

AcronymDefinition
EBNHCEast Boston Neighborhood Health Center
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The East Boston Neighborhood Health Center (EBNHC) has been a vital part of its community for more than 40 years, providing easily accessible, high-quality health care to all who live and work in East Boston and the surrounding communities of Chelsea, Revere, Everett, and Winthrop.
EBNHC supports over 1,000 employees and handles 300,000 visits per year more than any other ambulatory care center in New England.
But according to EBNHC officials, "That system doesn't really make sense, because the body and the mind are connected.
In December 2015, EBNHC was awarded a three-year grant from the Blue Cross Blue Shield of Massachusetts Foundation to be applied towards improving the effectiveness of its behavioral health integration program.
Indeed, EBNHC's BHI program transitioned from an open access/co-located model to a fully functioning BHI program in December 2014.
Officials say that a key strategic initiative is to scale to the appropriate level of behavioral health services such that EBNHC can appropriately meet the clinical demands and needs of its patient population.
"We needed a way of using the EHR to alert physicians if a warm handoff [which EBNHC refers to as a referral and a conversation about the patient between the referral doctor and the behavioral health doctor] was needed between primary care and behavioral health specialists.
EBNHC needed a way to make the data actionable so it could ensure patients were not falling through the cracks.
The model that EBNHC has developed wasn't entirely from scratch, either.
Leslie Scherl, M.D., pediatrician at EBNHC, adds that when this model was introduced, there was pushback.