EBNHCEast Boston Neighborhood Health Center
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Officials say that a key strategic initiative is to scale to the appropriate level of behavioral health services such that EBNHC can appropriately meet the clinical demands and needs of its patient population.
We needed a way of using the EHR to alert physicians if a warm handoff [which EBNHC refers to as a referral and a conversation about the patient between the referral doctor and the behavioral health doctor] was needed between primary care and behavioral health specialists.
EBNHC needed a way to make the data actionable so it could ensure patients were not falling through the cracks.
The model that EBNHC has developed wasn't entirely from scratch, either.