EPSQElectronic Personnel Security Questionnaire
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In the overall model, HPWS had a total path effect on EPSQ of [beta] =.39.
The indirect effects of HPWS on EPSQ that occurred through customer orientation were almost five times greater for the VHA than VBA, whereas the direct influence of HPWS on EPSQ was over twice as strong for the low-contact VBA than the high-contact VHA.
Further, HPWS had both a direct effect ([beta] =.21) on EPSQ and a total path effect on this variable (i.e., both direct, and indirect through the customer-orientation path) of [beta] =.60.
Specifically, the relationship between EPSQ and customer-perceived service quality (CPSQ) was three times stronger in the high-contact versus low-contact delivery setting.
Optimal performance is achieved when Gransil EPSQ is combined with low viscosity silicone or hydrocarbon fluids.
Obtaining a security clearance begins with the investigation of the employee after that employee has submitted the EPSQ. Since a number of adverse adjudications result for inaccurate or untruthful information in the EPSQ, the employee should be counseled that the EPSQ must contain true and accurate information, false answers constitute a felony, and the employee's responses and background will be thoroughly investigated.
If upon a review of the EPSQ no adverse information is revealed, the employee receives the security clearance and the matter is concluded.