FQFDFuzzy Quality Function Deployment
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According to the outcomes from the proposed FQFD for RMS, not only should top management regularly review these subjects, but nursing staff should also periodically return feedback to top management.
Meanwhile, the FQFD results for the case hospital also show that a pay-for-knowledge or reward system, an item of the enabler in the measurement category (VOE18), is a key issue when implementing RMS programs.
However, according to analysis from the FQFD, the case hospital must still encourage nurses to explore and learn new nursing ideas and techniques externally, indicating the importance of organizational culture enabler in implementing the RMS program.