FCR

(redirected from First Contact Resolution)
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AcronymDefinition
FCRFriends of Cancer Research
FCRFirst Call Resolution
FCRFlash Card Reader
FCRFrontier Crimes Regulations (India)
FCRFirst Contact Resolution
FCRFusarium Crown Rot (plant disease)
FCRFlexmux Clock Reference
FCRFailed Call Ratio
FCRFederal Case Registry
FCRFire Control Radar
FCRFrequency Containment Reserve (power grids)
FCRFlat-Coated Retriever (dog breed)
FCRFree Credit Report
FCRFinancial Condition Report (various locations)
FCRFludarabine, Cyclophosphamide and Rituximab (chemotherapy regimen)
FCRFIFO Control Register
FCRForeign Credential Recognition (Canada)
FCRFlexor Carpi Radialis
FCRFinancial & Corporate Relations (Australia)
FCRFootball Club Riomois (French football club)
FCRFeed Conversion Rate (animal nutrition)
FCRFuture Claimants' Representative
FCRFunctional Chief Representative (US Army)
FCRFull Cost Recovery (UK)
FCRFire-Cracked Rock
FCRForum for Child Rights (India)
FCRFunctional Cranial Release (neurology)
FCRFrank Cicci Racing (National Association for Stock Car Auto Racing)
FCRFederal Court Reports (Australia)
FCRFibre Channel Router
FCRFull Contact Rules (kickboxing)
FCRForwarder's Certificate of Receipt
FCRFaster Cast Rate (gaming)
FCRFunky Club de Rouen (French: Funky Club of Rouen; Rouen, France)
FCRFlight Control Room (NASA)
FCRFinal Configuration Review (US NASA)
FCRFuel Consumption Ratio
FCRFrogans Core Registry
FCRFuji Chimera Research (Japan)
FCRFiscal Cash Register (point of sale system)
FCRForest City Ratner Companies
FCRFault Code Reader (automotive engineering)
FCRFitness Center Rules
FCRFederal Contracts Report
FCRFuji Chimera Research Institute (Japan)
FCRFootball Club de Rouen (French: Football Club of Rouen; Rouen, France)
FCRFixed Charge Rate
FCRFinal Committee Report
FCRForwarding Agents Certificate
FCRFaulkner County Realty, Inc. (Conway, AR)
FCRFormula Cost Reduction
FCRFamily Computer Robot (Nintendo)
FCRFlow Change Request (LFAP - Message)
FCRFire Control Room
FCRFlexible Congestion Relief
FCRField Change Request
FCRFast Collision Resolution
FCRFabrication Conception Réalisation (French: Manufacturing Design Production)
FCRForwarders Cargo Receipt
FCRFormulary Coverage Review (health insurance)
FCRFault Containment Region
FCRFormal Career Review (UK Army)
FCRFacility Change Request
FCRFine Crushed Rock
FCRFreedom of Choice for Resources
FCRFull Combat Rebalance (gaming)
FCRFibre Céramique Réfractaire (French: Refractory Ceramic Fiber)
FCRField Call Rate
FCRFat City Racing (professional skateboard racing team)
FCRFace Cluster Radiosity
FCRFamily Court Reform
FCRFinal Cost Report
FCRFive College Radio
FCRFederal Compliance Regulator (job title)
FCRFacsimile Compressor ROM-Based (AT&T)
FCRFellow of the College of Radiographers (UK)
FCRFire Controlman, Range-Finder Operator (US Navy)
FCRFirst Clinical Research (online resources)
FCRFrauenfussball-Chat-Room (Women's soccer chat room)
FCRFractional Channel Reservation
FCRFilm Code Reader
FCRFailure-Censored Reliability
FCRFinite Chain Ring
FCRFast Ceramic Reactor
FCRFire Claim Reorganization (insurance)
FCRFire Claim Record (insurance)
FCRForum contre le Racisme (French: Forum against Racism; Switzerland)
FCRFunctional Capability Requirement
FCRFunctional Clearance Request
FCRFire Claim Representative (insurance)
FCRFire Claim Report (insurance)
FCRFood Convertion Rate
FCRFragment Crystallizable Receptor
FCRFraser Cheam Regional Pipe Band (Chilliwack, BC, Canada)
FCRFog City Rollers (roller derby league; New Brunswick, Canada)
FCRFreight Cargo Receipt
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References in periodicals archive ?
The difference between redesigning your business processes and putting in place the IT solutions that focus on managing our problems is we can address the fundamental ways of how we work, break the perpetual cycle, and teach our workers how to serve more people through two simple steps: apply a First Contact Resolution approach and implement consistent eligibility tools and standard business practices.
We're pleased to have improved first contact resolution and our customers now benefit from a completely unique, personalized experience every time they call.
A customer who goes to a website and opens an account or books a flight has achieved first contact resolution. Yet in many organizations this is not captured as a customer service success, a FCR.
At Warid, the idea of customer care is practiced in a manner where customers are given maximum comfort and in case of any issue customers are given first contact resolution through highly personalised and caring service.
Realizing the benefits to be gained by better managing both the technical and communication aspects of customer interactions, Altitude embarked on an initiative, with TSIA and Impact Learning Systems, aiming to provide its Technical Support Engineers with communication tools to increase customer satisfaction, and develop a common set of troubleshooting practices to ensure consistency of processes throughout the support organization and improve the first contact resolution ratio.
"With 90% first contact resolution rates and 60% faster issue resolution than email or phone, live chat is already the channel of choice for our clients to request and receive support."
By ensuring adherence to the principles of their first contact resolution model, they minimize the impact of increase and are able to ride out these cyclical storms.
This means there's a greater chance of first contact resolution which leads to greater customer satisfaction.
The benefits of all employees being empowered with knowledge are many but include increased first contact resolution, increased customer satisfaction and consistent responses across departments and channels.
"And yet, despite the new words, the new models, the disruption, the fragmentation, the contact center is still here, email is still here, average handling time and first contact resolution are still here," wrote Stephens.
These findings are not actionable until combined with other metrics, such as first contact resolution (FCR).
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