FCR

(redirected from First Contact Resolution)
AcronymDefinition
FCRFriends of Cancer Research
FCRFirst Call Resolution
FCRFlash Card Reader
FCRFrontier Crimes Regulations (India)
FCRFirst Contact Resolution
FCRFusarium Crown Rot (plant disease)
FCRFlexmux Clock Reference
FCRFailed Call Ratio
FCRFederal Case Registry
FCRFire Control Radar
FCRFrequency Containment Reserve (power grids)
FCRFlat-Coated Retriever (dog breed)
FCRFree Credit Report
FCRFinancial Condition Report (various locations)
FCRFludarabine, Cyclophosphamide and Rituximab (chemotherapy regimen)
FCRFIFO Control Register
FCRForeign Credential Recognition (Canada)
FCRFlexor Carpi Radialis
FCRFinancial & Corporate Relations (Australia)
FCRFootball Club Riomois (French football club)
FCRFeed Conversion Rate (animal nutrition)
FCRFuture Claimants' Representative
FCRFunctional Chief Representative (US Army)
FCRFull Cost Recovery (UK)
FCRFire-Cracked Rock
FCRForum for Child Rights (India)
FCRFunctional Cranial Release (neurology)
FCRFrank Cicci Racing (National Association for Stock Car Auto Racing)
FCRFederal Court Reports (Australia)
FCRFibre Channel Router
FCRFull Contact Rules (kickboxing)
FCRForwarder's Certificate of Receipt
FCRFaster Cast Rate (gaming)
FCRFunky Club de Rouen (French: Funky Club of Rouen; Rouen, France)
FCRFlight Control Room (NASA)
FCRFinal Configuration Review (US NASA)
FCRFuel Consumption Ratio
FCRFiscal Cash Register (point of sale system)
FCRFuji Chimera Research (Japan)
FCRForest City Ratner Companies
FCRFault Code Reader (automotive engineering)
FCRFitness Center Rules
FCRFuji Chimera Research Institute (Japan)
FCRFederal Contracts Report
FCRFootball Club de Rouen (French: Football Club of Rouen; Rouen, France)
FCRFixed Charge Rate
FCRFinal Committee Report
FCRForwarding Agents Certificate
FCRFaulkner County Realty, Inc. (Conway, AR)
FCRFormula Cost Reduction
FCRFamily Computer Robot (Nintendo)
FCRFlow Change Request (LFAP - Message)
FCRFire Control Room
FCRFlexible Congestion Relief
FCRField Change Request
FCRFast Collision Resolution
FCRFabrication Conception Réalisation (French: Manufacturing Design Production)
FCRForwarders Cargo Receipt
FCRFormulary Coverage Review (health insurance)
FCRFault Containment Region
FCRFormal Career Review (UK Army)
FCRFacility Change Request
FCRFine Crushed Rock
FCRFreedom of Choice for Resources
FCRFull Combat Rebalance (gaming)
FCRFibre Céramique Réfractaire (French: Refractory Ceramic Fiber)
FCRFace Cluster Radiosity
FCRFat City Racing (professional skateboard racing team)
FCRField Call Rate
FCRFamily Court Reform
FCRFinal Cost Report
FCRFive College Radio
FCRFederal Compliance Regulator (job title)
FCRFellow of the College of Radiographers (UK)
FCRFire Controlman, Range-Finder Operator (US Navy)
FCRFirst Clinical Research (online resources)
FCRFacsimile Compressor ROM-Based (AT&T)
FCRFilm Code Reader
FCRFrauenfussball-Chat-Room (Women's soccer chat room)
FCRFractional Channel Reservation
FCRFailure-Censored Reliability
FCRFinite Chain Ring
FCRFast Ceramic Reactor
FCRFire Claim Record (insurance)
FCRFire Claim Reorganization (insurance)
FCRForum contre le Racisme (French: Forum against Racism; Switzerland)
FCRFunctional Capability Requirement
FCRFire Claim Representative (insurance)
FCRFunctional Clearance Request
FCRFire Claim Report (insurance)
FCRFood Convertion Rate
FCRFragment Crystallizable Receptor
FCRFraser Cheam Regional Pipe Band (Chilliwack, BC, Canada)
FCRFog City Rollers (roller derby league; New Brunswick, Canada)
FCRFreight Cargo Receipt
References in periodicals archive ?
Once they understood this simple fact, the idea of First Contact Resolution was a welcome relief.
We're pleased to have improved first contact resolution and our customers now benefit from a completely unique, personalized experience every time they call.
A customer who goes to a website and opens an account or books a flight has achieved first contact resolution.
If the key to unlocking your staff capacity is to eliminate the reasons that keep bringing customers into your lobbies and phone centers, then set up your processes, your technology, and your entire work areas to focus on first contact resolution.
In addition to providing a much-needed channel for busy customers to get support 24/7, or start and stop the interaction at their convenience, DigiTEXT can help companies alleviate their customer support phone volume and decrease agent assisted support using text automation, all while ensuring live agent support is made available for complex issues or for the customers who prefer it, ultimately improving first contact resolution.
This means there's a greater chance of first contact resolution which leads to greater customer satisfaction.
Semiconductor giant: 59% increase in web self-service adoption, 30% increase in First Contact Resolution
And yet, despite the new words, the new models, the disruption, the fragmentation, the contact center is still here, email is still here, average handling time and first contact resolution are still here," wrote Stephens.
These findings are not actionable until combined with other metrics, such as first contact resolution (FCR).
Executives expect call center managers to figure out a way to have agents improve their first contact resolution rate, but without losing any recent efficiency gains.
Enhance your customer experience, maximize first contact resolution and reduce costs with Web Answers from IntelliResponse.
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