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Implementing the GCoE as an internal function, rather than outsourcing, preserves our ability to standardize around a common toolset and, perhaps most importantly, we have commonality throughout the entire department on our knowledge management tools and resources?'
Those reqeuests are automatically routed to a GCoE team member on duty.
Telecomms holding company AT&T Inc (NYSE: T) announced on Wednesday (7 March) that it has secured a new voice and data services contract with the Glenn County Office of Education (GCOE), a regional board of education that serves nine local school districts throughout Glenn County, California, in the US.
According to the company, the GCOE will connect its two school locations and related educational offices under a single, converged network for increased security and reliability.
The company established the Legal Global Center of Excellence (GCOE), a team of 18 professionals, including paralegals and attorneys, who handle the department's routine tasks in a highly mechanized and process-oriented way.
Now, rather than directly contacting an attorney to handle a routine task or answer a question, businesspeople within Cisco contact the GCOE through a customized computer interface.