GNERGreat North Eastern Railway (Britain)
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The Department for Transport (DfT) handed GNER a contract in 2005 to run trains between the region, London and Scotland for up to 10 years, only to see the deal fall apart last December after the company said it could not afford a pounds 1.3bn premium it had agreed to pay.
Last year, GNER made a profit of around pounds 20m when it managed to pay its franchise bill.
The lounges at Berwick-upon-Tweed, Darlington, Doncaster, Edinburgh Leeds, London King's Cross, Newcastle and Wakefield Westgate offer wireless Internet for GNER passengers, seven days a week.
According to the company, GNER's 'Go Racing' website, available at, will enable racegoers to plan all aspects of their trip to a range of race meetings taking place in summer 2006.
Bosses at GNER - which operates the East Coast main line - said they were "surprised and disappointed" by the decision of the Office of Rail Regulation.
The GNER chef of the year, Paul Taylor, also died in the crash.
A fundamental part of the GNER travel experience is the quality of the food - whether you eat in the restaurant, at the buffet or via the at- seat service.
GNER also demonstrated how it carries out risk assessments before introducing new equipment, procedures or working practices.
Figures from industry regulators the Civil Aviation Authority and GNER performance data showed 34.2% more GNER journeys were on time compared to planes on the route during 2006.
A spokesman for the company said the story was "a triple helping of tosh, baloney and balderdash" and that the restaurant cars would remain central to GNER's operations.
GNER's WiFi service is free to first class ticket holders, while Standard Class passengers are usually charged at GBP2.95 for 30 minutes use, GBP4.95 for 60 minutes, GBP7.95 for 120 minutes and up to GBP9.95 for 24 hours use.
The survey said GNER also beat the national average across more than 30 measures in the survey, including cleanliness, security, station facilities, frequency of service and punctuality.