"The Day of Quality came about a little over five years ago when members of GRQC decided that the (United Way) Day of Caring was so popular, so why don't we go out into the community to spread the message of how important process quality is and help small businesses and not-for-profits who might have a process issue that they're dealing with?" said GRQC board member Margi Ochs, who also serves as director of marketing for quality at Rochester Institute of Technology.
In October of each year since, GRQC has asked its members to donate one day of their time to go out and work with a specific small business or nonprofit to improve a particular process.
In order to qualify for the program, businesses must apply by choosing a project scoped for results that are achievable in one day and choose team members who will devote the day to working with GRQC's Lean Six Sigma experts to resolve the problem.
Meinhold and three additional team members worked with GRQC members Darlene Ryan, Linda Hartung and Vin De Jesus to brainstorm ideas for solving the museum's docent problem.