Linking these systems helps HBWS more effectively manage its infrastructure assets by information needs.
HBWS and Woo Ipert created HONU by listening to users and then designing, developing, and testing the application.
Before building HONU, HBWS conducted workshops to better understand users' needs and how 015 tools would help in work activities such as Yagi's.
Woolpert and HBWS technical staff also worked with users to train them on HONU.
HBWS customer care representatives use the application to quickly conduct searches and print out maps for customers simply by typing in a name and/or address.
This department uses HONU for such activities as hydraulic modeling, which will help HBWS to determine the best uses for capital improvement dollars--from upsizing a water main to major rehabilitation and construction projects.