HCAHPS

AcronymDefinition
HCAHPSHospital Consumer Assessment of Health Plans Survey
HCAHPSHospital Consumer Assessment of Healthcare Providers & Systems (also seen as CAHPS)
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References in periodicals archive ?
Linear regression analyses were conducted for the remainder of the HCAHPS categories, as they are composite categories comprised of multiple answers.
Socioeconomic Status Negatively Affects HCAHPS Scores in Orthopedic Patients: The Results of 15,789 Patients at a Single Institution
HCAHPS scores for nurse communication, physician communication, and overall teamwork on the participating units were below the benchmark (see Figures 1, 2, & 3).
Effects of Nurse-Physician Collaborative Rounding
The second measurement was focused on patient satisfaction, with a target of 0.5% increase in RN communication HCAHPS scores from the previous year within the medical-surgical service line.
Enhancing the New Nurse Experience: Creation of a New Employee Training Unit
Within four months, the HCAHPS scores had shown a significant increase.
Improving patient satisfaction scores with digital nurse leader rounding
After the NIU implemented the staffing increase, there was a marked increase in the NIU HCAHPS scores.
Improving staffing and nurse engagement in a neuroscience intermediate unit
"The other one I would say on HCAHPS would have to do with physician and nurse communication.
The rise of the chief experience officer
To discover the actions that hospital staff can take to best influence positive patient behavior and reduce 30-day readmissions, Gallup asked specific HCAHPS items designed by CMS as part of their readmission assessment as well as a set of experimental items.
More Stress for Hospitals; Hospitals now face substantial financial penalties from patient readmissions. Here's how to reduce that risk
The Hospital Consumer Assessment of Healthcare Providers & Systems (HCAHPS) report provides a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care (HCAHPS, 2009).
Caring is the expectation
This program, which when measuring hospitals acquired the acronym HCAHPS, sought to create a national standard for making quality comparisons between healthcare providers.
HumanSigma Rule #2; How emotion frames the employee-customer encounter
What if your institution ends up in one of the bottom two quintiles in the HCAHPS patient satisfaction survey results to be posted on www.hospitalcompare.gov?
Be prepared ... to adapt quickly
Other examples of business objectives that the tool could track are improving HCAHPS scores, sales, safety, customer satisfaction, etc.
SMD Launches New Version of Patent-Pending Technology, SMD Link
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