To optimize quality and promote robust data collection and sharing among providers, HFAM calls for creating a database that crosses the long-term care continuum and follows individuals from one setting to another.
HFAM providers believe that today's long-term care system is fundamentally hampered by a structure that has evolved, to a great extent, in response to the needs, demands, and availability of funding sources.
HFAM supports customers' right to choose, but recognizes that simply allowing individuals to receive services in the community will not comprehensively address other critical problems in the current system.
HFAM proposes a new long-term care model offering solutions to all four of the major problems with the current system.
HFAM believes that long-term care customers should be able to choose the care setting most appropriate for their physical and mental needs, and have input into the delivery of that care.
HFAM contends that the current federal and state regulatory process stifles innovations that would place customers at the center of the healthcare model.
In an effort to identify strategies and reforms needed to become customer-focused, HFAM recommends a forum, in partnership with the state and consumer groups, to review regulations that affect providers' ability to operate in a customer-focused model.