Hosted Integrated Contact Services - How is Hosted Integrated Contact Services abbreviated?
HICS (redirected from Hosted Integrated Contact Services)
|HICS||Hospital Incident Command System|
|HICS||Human Interaction with Complex Systems (Symposium)|
|HICS||Hazardous Inventory Control System|
|HICS||Hardened Intersite Cable System|
|HICS||Head In Cement Syndrome (Marine slang)|
|HICS||Helicopter Internal Cargo System|
|HICS||Hosted Integrated Contact Services (AT&T Inc.)|
|HICS||Health Interactive Claims System (insurance)|
References in periodicals archive
AT&T's Hosted Integrated Contact Services
includes the flexibility to design, deploy and change speech applications and routing plans through a simple Web-based customer interaction portal.
The solution, AT&T Hosted Integrated Contact Services
, is based on the contact management suite from Genesys Telecommunications Laboratories and includes intelligent call routing and management capabilities, such as delivering calls to the first available agent, identifying and routing calls to the agent best able to handle that call, and distributing calls based on callers' touch-tone or natural language responses to prompts.