HICS

(redirected from Hosted Integrated Contact Services)
AcronymDefinition
HICSHospital Incident Command System
HICSHuman Interaction with Complex Systems (Symposium)
HICSHazardous Inventory Control System
HICSHardened Intersite Cable System
HICSHead In Cement Syndrome (Marine slang)
HICSHelicopter Internal Cargo System
HICSHosted Integrated Contact Services (AT&T Inc.)
HICSHealth Interactive Claims System (insurance)
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References in periodicals archive ?
AT&T's Hosted Integrated Contact Services includes the flexibility to design, deploy and change speech applications and routing plans through a simple Web-based customer interaction portal.
The solution, AT&T Hosted Integrated Contact Services, is based on the contact management suite from Genesys Telecommunications Laboratories and includes intelligent call routing and management capabilities, such as delivering calls to the first available agent, identifying and routing calls to the agent best able to handle that call, and distributing calls based on callers' touch-tone or natural language responses to prompts.