HotSOSHotel Service Optimization System (MTech)
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HotSOS is a cloud-based mobile solution for full-service hotels that manages the guest request, service order tracking, and preventative maintenance scheduling, while reducing costs.
Under its agreement with Amadeus, React Mobile will integrate React Mobile SOS widespread alerting capabilities into the HotSOS mobile offering.
Hotels with the upgraded HotSOS offering can give their employees the React Mobile "Sidekick" panic button that will pair directly with a hotel worker's smartphone, allowing users to activate a widespread emergency alert without having to access or unlock their smartphone in an emergency.
Similarly, HotSOS is a hotel service optimization system that is widely used across the globe.
With the collaboration of the two systems, however, HotSOS functions can now be invoked from UNIVERGE UA5200, enabling smoother flow of operations from receipt to handling of customers' orders, paving the way for further optimization of hotel operations and improvement of guest service quality.
The following are key advantages of the collaboration of UNIVERGE UA5200 and HotSOS:
With this collaboration, the UNIVERGE UA5200 navigation screen is now equipped with buttons to invoke HotSOS functions so that operators can easily launch the HotSOS order registration screen with one click, without having to start both applications.
Close linkage with the HotSOS system enables easy confirmation of the status of a guest order.
The HotSOS service, which was showcased at the event, was one such innovative solution that will enable hotels to provide an unforgettable experience to their guests.
HotSOS gives hotel staff the ability to respond, create and maintain work orders efficiently and accurately while managing guest response, incident tracking and workflow automation.