The quality and cost of management services overseas has an enormous impact on post morale, and ambassadors and deputy chiefs of mission need a solid understanding of ICASS before they hit the ground.
An embassy community that understands ICASS is better involved in the management process and knows its voice is being heard.
ICASS is a break-even system; the charge to customer agencies equals the cost of services.
ICASS services include motor pool and vehicle maintenance, travel, reproduction, mail and messenger, information management, reception and telephone system, procurement, human resources, cashiering, vouchering, accounting, budget, nonresidential security guards, health services and building operations.
The ICASS system at post is under chief of mission authority.
ICASS also gives agencies at post a voice in the management of post resources.
Ambassadors should be aware that fundamental to ICASS operations are the principles of equity and transparency.
When I arrived at post, my management officer was impressed that I knew ICASS is not just for financial specialists.