Based in Malmesbury, United Kingdom, ICCM
Solutions has approximately 200 customers worldwide using its solutions, including two of the five largest service desks in the world.
With the onset of modern waste management regulations set out by the Environment Agency, ICCM
and the bereaved decided to devise a recycling system that has both environmental and charitable benefits.
, John manages the Customer Services Department, compromising of: Account Management, Best Practice Consultancy, Service Support and Training.
2 /PRNewswire/ -- Metastorm, a leading provider of Business Process Management (BPM), Business Process Analysis (BPA), and Enterprise Architecture (EA) software for aligning strategy with execution, today announced that ICCM
Solutions, a premier Metastorm partner based in the UK, has appointed ICCM
NYSE: CBB) and a leading provider of data center and managed services, today announced a strategic partnership with ICCM
Solutions, a globally recognized IT Service Management software supplier.
James Gay, Director, Sales & Marketing for ICCM
explained; "The Gartner Report is renowned for its independent opinions and recognition of cool vendors.
Questex Media Group's ICCM
Canada is Canada's premier customer contact management conference and expo.
Leveraging technology in the call center to increase employee satisfaction, reduce training time, achieve operational efficiency, and improve overall job performance is the focus of a session to be led by Omega Performance's Caroline Gray at ICCM
To improve ICCM
service delivery through the review and development of support supervision activities and the sharing of lessons learned at community, local government authority and state levels
Conference & Expo Best of Show awards honor exhibitors and products with the best potential to change the future of the contact center industry.
Best of Show awards, sponsored by ICCM
and the Call Center Networking Group (CCNG), were announced Aug.
Aspect's solution is a hybrid call center product for deploying both PSTN- and IP-based agents on a single platform and was elected by independent judges as "best of the best" among products and services exhibited by more than 100 companies at ICCM