Convergys Corporation (NYSE: CVG), a provide of solutions for relationship management, on Monday unveiled ICOMS
9, its new enabling platform for next generation services.
Billing, employee care and customer care services provider Convergys Corp has launched version 2.0 of ICOMS
Web Self Care.
"We help companies analyze their e-business strategies so we can make them more successful, see what their customers want when they visit their Web site and to make improvements, so this is really a high-end consulting group, focused on making our customers successful," said Hambleton, adding that "the neat thing here with iComs
is that I have extended what I did at IRI to where we help merchants sell on the Internet, which is a logical extension in my mind of what I've been doing throughout my career."
Convergys Corporation, a provider of outsourced, integrated billing and customer care services, announced in May 2000 the availability of its enhanced ICOMS
solution, after a month of full production support in a market of 400,000 customers.
The integration gives businesses the ability to detect and react to suspect transactions using iCOMS
' hosted Fraud Management Service, thereby maximizing sales while minimizing risk.
Convergys Corporation (NYSE:CVG), a provider of customer care, human resources and billing services, announced on Monday (13 November) that ntl Telewest (NASDAQ:NTLI), a cable operator and provider of broadband, digital TV and telephony services in the UK, has signed a licensing agreement for Convergys' ICOMS
customer care and billing solution.
RCN, a provider of cable TV, telephone and Internet services, has been using ICOMS
since 2001 to support billing and customer care for its portfolio of communication, information and entertainment services.
Billing, employee care and customer care services provider Convergys Corp has supplied its ICOMS
4.6 product to Telewest Broadband, a broadband communications and media company.
Convergys will operate and maintain the company's ICOMS
billing and customer care product supporting the rolling out of services such as video-on-demand and voice over IP.
TELECOMWORLDWIRE-14 November 2001-Convergys' ICOMS
software gets new GUI (C)1994-2001 M2 COMMUNICATIONS LTD http://www.m2.com
Convergys has signed a deal to provide its ICOMS
convergent voice, video and data billing and customer care solution to entertainment package provider, CableDirect.
Convergys Corp has won a five-year, USD75m contract to provide its ICOMS
convergent voice, video and data billing and customer care system to the US broadband communications provider Cox Communications Inc.