Focus in a particular area, in this case failed IDOCs, created the unintended consequence of growth in unmatched SIT.
These functions include Commercial and Organic Asset Visibility (CAV and CAVORM); Carcass Tracking; Stock in Transit (SIT); Billing, and Failed Intermediate Document (IDOC) Processing.
Late in 2001, Kernan and IDOC staff held a series of regional meetings around the state--in Indianapolis, South Bend, Jeffersonville and Evansville to gauge reaction from constituents.
In July 2002, the IDOC announced the reorganization, which included the opening of offices in each of the cities staffed by a regional director, a project manager and an office support staffer.
That doesn't mean that the "new look" IDOC won't turn out to be a roaring success once the recession gives way to the next economic expansion cycle.
But Toft, who splits his time between a home in suburban Indianapolis and a home in southwest Florida, says the reorganization of IDOC is "only a first step.
Jackie Nytes says the reorganization of IDOC is "not perfect, but we are seeing the regional approach as being very beneficial.
Whatever happens in November, there are likely to be changes at IDOC come January 2005.
"Pat" Millet" will have a lot of say in the direction IDOC takes dining the next tour years.
With IDOC, my customers are the six million people in Indiana.