IEHPInland Empire Health Plan (San Bernardino, CA)
IEHPInternationally Educated Health Professionals (Canada)
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In the IEHP study, analytics-based, interactive texts were found to:
* Improve response rates: IEHP's interactive messages had a response rate of 8.2% compared to a mere 1.1% response rate for standard, one-way text messages.
In the study, IEHP first identified several specific areas where it wanted to increase member knowledge and activation.
IEHP accomplished this by leveraging a variety of message types, including:
* Informational messages such as "Call IEHP at 888-123-4567 if you need health advice and want to talk to a nurse."
According to the company, IEHP deployed Landacorp's maxMC modules for utilization management, case management and disease management, as well as its rules-based processing tool kit and report writer.
Upon the introduction of maxMC, IEHP has also decided to begin implementing Landacorp's web-based data stratification tool, CareTraxDS, designed to bring an organization's disparate health data into one structure.
IEHP is looking for a solution to replace Microsoft Access as a tool for performing data review, data mining, data manipulation and data analysis purposes.
Inland Empire Health Plan (IEHP) is Requesting For Proposal (RFP) to upgrade their Cisco Unified Contact Center Express to the Cisco Unified Contact Center Enterprise.
Inland Empire Health Plan (IEHP) is Requesting For Proposal (RFP) to enhance their Cisco Call Center Suite and Telephony Services.
IEHP will be seeking On-staff Certified Engineer (CCIE) with implementation experience.