Our Protocol Taking into account our objectives, we developed an elicitation protocol composed of a collection of documents from INRETS, nondirective interviews, individual resolutions of an accident case, and collective resolutions of an accident case.
A collection of documents from INRETS: We collected numerous documents (reports, articles, notes, and so on) from INRETS, where the official or theoretical expertise in accidentology is described.
In the interviews, the experts talked about the history of INRETS Salon de Provence and about their tasks globally, whereas in the case studies, they supported such tasks with actual data.
Collected Documents Thanks to the elicitation sessions conducted according to the previously described protocol, we collected the following expertise documents: audio and video transcriptions, notes of the experts and notes of the knowledge engineers on the experts activities, dossiers of the accident cases that were processed, and manuals used during the interviews, that is, documents directly related to the interviews, and reports, articles, books, lexicon specially built by an expert, and an INRETS manual on data collection, that is, documents not directly related to the interviews.
We applied our research on a model of a cognitive agent to the design of the agents corresponding to the experts at INRETS. The construction of expertise models associated with these agents relied on COMMONKADS methodology and exploited the generic models for the tasks of modeling and diagnosis offered in the COMMONKADS library (Breuker and Van de Velde 1994).
Concerning the questions related to the construction of corporate memory, we analyzed the INRETS Salon de Provence, its history and evolution, and the experience acquired from the Detailed Study of an Accident.
Because INRETS is a research center, some knowledge was explicit within paper-based documents such as articles and reports.
During our experiment, the INRETS researchers wrote a book on their methodology of the Detailed Study of an Accident (Ferrandez et al 1995).
93.0033) that funded this collaborative research between INRETS, INRIA, and Paris V University.