Geographical segmentation and analysis of the cloud-based ITSM
Social, cloud, and mobility are redefining the current ITSM
landscape, reveals Ovum in its latest Decision Matrix: Selecting an IT Service Management Solution*.
Our new ITSM
solutions help clients solve those problems.
According to the council, with telephone support previously being the primary channel for logging service issues at busy periods, end-users often experienced long waiting times.The Customer Portal within Supportworks ITSM
Enterprise enables customers to submit faults, request loan equipment, track the progress of fault calls and view FAQs and quick tips that may help them diagnose and resolve issues themselves.
Sean Hywood, Group General Manager from Focus on Business in Malaysia, says EoACA[pounds sterling]We look forward to partnering with Axios Systems and offering the assyst solution, while benefiting from their 20-plus years in the ITSM
Sunrise Software, a UK based provider of IT Service Management (ITSM
) solutions, today (27 November) announced a new subscription pricing model designed to help organisations budget for ITIL in a tougher economic climate.
Taking the message of IT Service Management (ITSM
) to a larger audience in the region, Compuware is organisng a series of one day seminars in Saudi Arabia, Kuwait and UAE," said Mr.
Both HEAT 8.3 and ITSM
5.01 from FrontRange are designed to improve the performance of IT and support organizations by providing functionality fully compatible with ITIL, a standard for service management best practices.
Academy team has been working hard to improve the learners' experience by moving the Learner Portal to a new platform.
is an umbrella term coined by industry denoting the myriad of frameworks, international standards and industry best practice available to an IT organization for the governance, management and oversight of their information and related technologies.
Axios Systems said the launch of assyst10 creates an IT services environment that integrates social technologies with foundational ITSM
capabilities, which is said to improve IT efficiencies and enhance the delivery of business-centric IT services.
The new features are designed to help IT service management (ITSM
) organizations improve IT service quality based on immediate customer feedback gained through interactive knowledge management and customer satisfaction surveys.