ITSMFInformation Technology Service Management Forum
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Paul Sheridan, Vice President at Optus Satellite, said, Optus Satellite has been increasing innovation and agility in our solutions, and we are proud that an example of this, our Premier League deployment system, has been recognised by itSMF. Its fantastic recognition for our small but very passionate team who delivered an outstanding solution under critical deadlines driven by the Premier League season kick-off.
O itSMF e uma entidade criada e mantida em conjunto pela industria, pelos usuarios e por profissionais da area, que trabalham para o desenvolvimento e a disseminacao do ITIL desde 1991.
[9.] ITIL Advisory Group, "Service Strategy of ITIL[R] V3", The UK Chapter of the itSMF, 2007
Para o ITSMF (2003), os preceitos da qualidade nos servicos seguem tres premissas basicas: o servico deve atender as expectativas; o servico deve ter qualidade igual, ou melhor, ao longo do tempo; o servico oferecido deve ter um custo aceitavel.
Attendees may register on the itSMF Pacific Northwest website at
This professional development programme is available exclusively to itSMF members and provides an opportunity to gain professional recognition in IT service management.
Praktikoje pasitelkiamos ivairios IT audito metodikos bei standartai (ITGI 2007; ITSMF 2007; INTOSAI 2010; LST ISO/IEC 27002 2009; Val IT 2008).
Entre otros esfuerzos se puede mencionar los que realizan entidades especializadas como: ISACA (Information Systems Audit and Control Association), ITGI (IT Governance Institute) ITSMF (IT Service Management Forum) IT GOVUK (IT Governance UK) y ECGI (European Corporate Governance Institute) y organizaciones desarrolladoras de estandares como: ISO/IEC (International Organization for Standardization /International Electrotechnical Commission) y BSI (The British Standards Institution).
The organisation was founded by the IET, BCS, eSkills UK, IMIS, and itSMF.
On the other hand, Governance of Information Technology, IT Governance or Governance in ICT, is defined by some authors (ITGI, 2008; ISACA, 2007; ITSMF, 2008) as a subset of the corporate governance discipline, focusing on Information Technology (IT) and its performance systems and risk management.
In September 2008, CA participated in the first public demonstration of the CMDBf specification at itSMF Fusion.
The certification was issued by BSI Management Japan under the auspices of the IT Service Management Forum (itSMF), a not-for-profit organization promoting IT service management best practices and the Information Technology Infrastructure Library (ITIL), a compilation of concepts and policies for managing IT infrastructure, development and operations, and the Japan Information Processing Development Corporation