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References in periodicals archive ?
"Service Selling" is what they call the inbound telemarketing upsell program they have successfully adopted.
The success of inbound telemarketing pails next to the explosive increase in "outbound" telemarketing, for example, those frequent and irritating phone calls that come at the most inconvenient times.
JIM AHEARN is vice president of inbound services for DialAmerica Marketing Inc., which has 700 inbound telemarketing positions in Athens, GA, and Charleston, SC.
Chances are, you're losing potential customers who are slipping through the cracks in your inbound telemarketing operation - and you don't even realize it.
Customers obtain service through one of several channels--an Inbound Telemarketing Unit, sales agents and direct sales representatives.
O'Currance Teleservices, a provider of inbound telemarketing products and services, has announced its hiring of Clint Gearheart as its vice president of sales.
* Does the inbound telemarketing group have a selling or customer service orientation?
No company can exist without outbound and inbound telemarketing.
CallCenter Services, a Salisbury, MD-based inbound telemarketing service bureau, has partnered with NORTEL to implement a voice processing system.
In the case of Access Direct, we are fortunate to have operations, client services and IT staff who have all had training in both outbound and inbound telemarketing. Telephone sales representatives are hired with the premise that they will call outbound campaigns first and, if they become top performers, will have the opportunity to be considered for cross-training to inbound programs.
Due to the stringent legislation, inbound telemarketing is used more frequently than outbound telemarketing in the consumer arena.
However, inbound telemarketing is used quite frequently for taking orders and requests for information.