"Speech recognition technology is the next logical step in our company's efforts to provide carriers and corporations with customer-focused solutions, while giving their callers a powerful and positive customer experience," said Margaret Scholl, INFONXX
CEO North America.
, which deals with 200 million callers a year in the USA and employs around 3,000 staff worldwide, is taking on staff in customer services, finance, information technology, personnel and quality assurance.
plans to open a new call centre in Cardiff, Wales to deliver the 118-118 service.
Prior to his role at Infonxx
, he was commercial director at RAC Software Solutions.
claims it has already acquired up to 14% of the market since unveiling its service last December.
delivers directory inquiries services to 200 million callers a year in the US.
will operate as The Number in the UK and will provide directory assistance to replace 192 directory inquiries, which closes down next year.
were represented on the Sterling House deal by the Cardiff of-fice of property agents Lambert Smith Hampton (LSH).
, the directory enquires company, is understood to be looking at Cardiff to satisfy its 25,000 sq ft call centre requirement.
AMERICAN directory enquiry specialists Infonxx
is about to create around 200 jobs in Cardiff.
The Number, whose headquarters are in Cardiff, is a subsidiary of the global directory assistance company, INFONXX
(27.) See, e.g., Ex Parte Letter of InfoNXX
, Inc., CC Docket No.