IPCCE

(redirected from Ipcc Enterprise)
AcronymDefinition
IPCCEIpcc Enterprise
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References in periodicals archive ?
BlueVue II also offers expanded support and turnkey integration for common call center technology applications, including: Cisco ICM, Cisco IPCC Enterprise, Cisco IPCC Express, Avaya CMS, Avaya BCMS, Aspect Call Center, Witness, NICE, Aspect eWFM, IEX and Blue Pumpkin.
"Cisco is helping to take us to the next level of customer service with the Cisco IPCC Enterprise Edition 5.0.
"The Cisco IPCC Enterprise Edition 5.0 and Cisco ICM Enterprise Edition 5.0 call routing solutions are designed to break down the "call center" boundaries and extend customer service across a networked virtual organization.
The Cisco IPCC Enterprise Edition 5.0 call routing solution, designed for contact centers with 50 to several thousand contact center seats, delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure.
New features in Cisco IPCC Enterprise Edition 5.0 include multichannel automatic call distributor (ACD) reporting, routing and streamlined administration capabilities, while working with a variety of traditional ACDs and IVRs.
Within the Cisco IP Contact Center (IPCC) product line, Cisco announced IPCC Express Edition 3.5, IPCC Enterprise Edition 6.0 and IPCC Hosted Edition.
The Cisco IPCC Enterprise Edition 5.0 call routing solution, designed for contact centers with between 50 to several thousand contact center seats, delivers contact routing, call treatment, network-to-desktop computer telephony integration (CTI) and multichannel contact management over an IP infrastructure.