Using a Web-based network, JDSR provides maintenance personnel in the field access to a collaborative environment that includes information profiling, wireless connectivity, three-dimensional visualization, and other capabilities.
"One key benefit of the system is it helps maintainers diagnose and ultimately fix difficult or unusual maintenance problems quicker than in the past," said Elijah Brown, deputy operational manager for JDSR. "If a maintainer is out in the field and he has a problem, he can show an SME [subject-matter expert] the problem by putting a video camera on it and the SME can then use voice, chat, and streaming video to provide a diagnosis and solution to the problem." Without the capabilities the JDSR provides, organizational-level maintainers could wait days or weeks for help to solve intermediate- or depot-level problems.
Brown said that the Navy, the lead service for the ACTD, will retrofit all of its ships with JDSR capabilities within the next 2 years.