KBOTKinetic Bio Organic Technology (Total Annihilation game)
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Now, with Kbot, customers leaving the Boscov's home page are met with a friendly, nonintrusive welcome message.
Four months after deploying Moxie Kbot's contextual guidance, Boscov's saw a 50 percent reduction in chat volume and a 10 percent reduction in phone volume, all while growing the business.
The 24/7 presence of Moxie Concierge at Boscov's digital storefront has also reduced the proportion of customers leaving the site, with a 2 percent reduction in bounce rate year-over-year and 44 percent more revenue coming through Kbot than chat alone.