Data collection: Seven FGDs were conducted at ACCORD and three at KKVS to elicit the indicators for patient satisfaction as perceived by the respective communities.
At KKVS, each of these 1,000 members was approached by trained interviewers and administered a structured questionnaire.
At KKVS, while a total of 1,000 families were sampled, only 808 were available.
At KKVS, 95 per cent of insured and only 79 per cent of uninsured patients were satisfied with the care received (Table IV).
At KKVS, 50 per cent of the insured patients had visited more than two health facilities before getting cured, while among the uninsured, the figure was 44 per cent.
More than 10 per cent of insured in both ACCORD and KKVS had to wait for a long time, were not examined by the doctor, or did not receive medicines.
The insured patients at KKVS tended to use the private sector more than the uninsured.
It was noted that patients at KKVS were more satisfied with the care received in four of the five dimensions as compared to those at ACCORD.