KSBA managing partner Roger Kingsland admits that with the current economy his firm's business is a little slow, but his clients are interested in the next-gen performance design approach.
KSBA says access floor goes one better by enabling firms to use just one communications cable.
KSBA's Kingsland reports that the savings from heat reduction can be significant.
The barriers are a general lack of education on the trays' benefits and having to convince agents to use these features voluntarily reports KSBA's Kingsland.
KSBA advises creating two separate outdoor patios, the farther apart the better, for smokers and the other employees.
KSBA's Kingsland advises placing break areas in the core of the contact centers.
Roger Kingsland, managing partner, Kingsland Scott Bauer Associates (KSBA) ended up overhauling a so-called plug-and-play center for an unnamed outsourcer in an old bank building for $55 a square foot.
KSBAs Kingsland reports that noise from conversations must be suppressed or masked more in a multichannel center or section than in a traditional voice-only or in a text-only facility or department to enable agents who are answering text communication to concentrate over the din of chatter.