decision model is part of a broader organizational management framework first conceptualized at the RAND Corporation in the 1950s by Drs.
Michael Curran-Hays coordinates Life Science operations for Kepner-Tregoe
(KT) globally with a focus on pharmaceutical, medical device, biotechnology, generic and the healthcare provider industries.
com) is a Kepner-Tregoe
senior consultant, who has helped pharmaceutical and medical device clients improve their CAPA Systems around root-cause analysis, issue tracking, and corrective-action implementation.
method enables far more complex problems to be tackled, such as why staff morale is low, why sales are down, why complaints are up, why industrial relations are worsening.
TOR Corporation was later purchased by Bell and Howell, and Praxis was purchased by Kepner-Tregoe
One of the reasons is because it is a toolbox, it is based on several approaches, including Kepner-Tregoe
, Shanin, and Six Sigma, not just one.
Jamie Weiss, Kepner-Tregoe
, will present a short course entitled "When Problem Solving is Not Enough" at the Fall local section meeting.
According to Avoiding the Brain Drain: What Companies Are Doing to Lock in Their Talent, published by Princeton, New Jersey-based Kepner-Tregoe
Business Issues Research Group, a good manager will first take stock, then take action.
By keeping staff in place, claim departments can increase productivity (the old hands know how the system works and don't flail around as much as new hires), increase customer retention (especially with commercial lines customers who prefer to stay with claim staff they know), increase employee referrals (according to Aon, those who feel a strong sense of spirit and pride in their companies are seven times as likely to recommend them to others as good places to work), and reduce numerous other turnover-related costs, which the Kepner-Tregoe
Research Group places at higher than one and one half times a departing worker's salary.
In evaluating vendors and their products, many organizations utilize models such as the Kepner-Tregoe
model, which utilize a pre-determined set of measures and weights to rate the features of various products.
says its Decision Leaders have commonly removed layers of approval that slow down decision-making.
Both companies are in a select group of just under a dozen organizations distinguished as "retention leaders" by Kepner-Tregoe
, a management consulting firm based in Princeton, New Jersey (see "What Really Works?