MBQAMalcolm Baldrige Quality Award
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A variety of continuous improvement tools are used by MBQA winners.
Each year up to two MBQAs can be given to applicants in each of three categories: manufacturing, service, and small businesses.
Each of the MBQA firms in this study went about planning for total quality by first determining the objectives to be attained and then formulating a plan of action.
MBQA company planning is accompanied by a concerted effort to ensure that all departments in the organization are designed to efficiently attain the quality objectives.
MBQA winners use a variety of continuous improvement tools.