MDDUSMedical and Dental Defence Union of Scotland
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But now the MDDUS have written to patients' solicitors saying they will settle outstanding claims once they have seen treatment records.
She was delighted with the latest MDDUS move and said: "It's a complete turnaround after so many years.
A spokesman for the MDDUS said their insurance cover is discretionary and certain conditions must be met before they will pay up.