Moreover, Bies and Moag
(1986) defined it as the perception of the fairness of interpersonal treatment received during the implementation of a procedure.
Por otro lado, la justicia interactiva es definida en comportamiento del consumidor como el trato honesto, cordial y respetuoso al consumidor (Bies y Moag
, 1986; Carr, 2007).
Hypotheses 3 and 4 are related to the formal procedures and interactional justice dimensions of procedural justice (Bies & Moag
, 1986), and both had significant positive relationships to buy-in for all three rounds of questionnaires.
Bouchat met Moag
's downtown law firm, in a building that
Although interactional justice is often criticised as not being an independent construct, but instead represents the interactional side of procedural justice (Greenberg 1993), a number of studies have demonstrated that people also react to their perceptions of the interactional treatment they receive from decision makers (Bies & Moag
1986, Shapiro 1993, Brockner & Wiesenfeld 1996, Rahim, Magner & Shapiro 2000).
Although initial explorations of procedural justice focused solely on formal decision processes, Bies and Moag
(1986) suggested that fairness perceptions related to decision making processes are also influenced by interactional justice.
Attitudes of treating people with dignity, respect, and sincerity are effective communication for alleviating people's feelings of perceived injustice (Bies & Moag
, 1986; Bies, Shapiro, & Cummings, 1988; Folger & Bies, 1989; Shapiro, Sheppard, & Cheraskin, 1992; Tyler & Bies, 1990).
People also react to their perceptions of the interpersonal treatment they receive from decision makers (Barling & Phillips, 1993; Bies and Moag
, 1986; Brockner & Wiesenfeld, 1996; Rahim et al., 2000; Shapiro, 1993).
Interactional justice refers to perceptions of the quality of interactions among individuals involved in or affected by decisions (Bies & Moag
La tercera forma de justicia, la justicia interaccional, se origina en los trabajos de Bies y Moag
247 among other striking passages); before writing about these subjects he ought first to have familiarized himself with studies such as those available in MOAG
116 (Hamburg, 1991) and MOAG
121 (Hamburg, 1994).
Interactional justice draws on the work of Bies and Moag
(1986), who distinguished between the nature of the formal organizational procedures and the way they are enacted, to propose that employees also consider how fairly they are treated by decision makers.