The purpose of this article is to report on the findings from winners of the Malcolm Baldrige Quality Award
in regard to the following areas:
Within a few years, machine reliability goes up, customer satisfaction ratings soar, the company gets back a few bites of its market share, and the Commerce Department gives Xerox the Malcolm Baldrige Quality Award
One of the keynote speakers at the conference, Patrick Mene, Vice President for Quality at the Ritz-Carlton Hotels and winner of the Malcolm Baldrige Quality Award
, talked about the effects of poor service and how TQM turned the hotel around and allowed it to grow from one hotel eight years ago to 27 today.
Department of Commerce created the Malcolm Baldrige Quality Award
. Six companies may win each year in three categories: large industrial companies, small industrial companies, and service industries.