The quality concepts that apply are organizational vision, strategic planning, management by fact
, customer focus, and continuous improvement.
Total quality management requires continual gathering and analysis of data as the basis for management by fact
. That is, all decisions are made based on fact in contrast to intuition, and the achievement of goals is faithfully measured and reported.
The themes of TQM -- management by fact
, management by process, focus on the vital few, systematic problem solving and continuous improvement, cross-functional management and commitment to shared learning -- promote systems thinking and organizational learning.
Respect for the importance of data ("management by fact
") is spread through the organization.
These criteria are built on the following core values: visionary leadership; learning-centered education; organizational and personal learning; valuing faculty, staff, and partners; agility; focus on the future; managing for innovation; management by fact
; public responsibility and citizenship; focus on results and creating value; and a systems perspective.
The Baldrige program provides a framework for organizations to assess and improve their operations based on management by facts
to achieve continuous performance excellence in the areas of leadership, strategy, customers, measurement, analysis and knowledge management, workforce, operations and results.
Management by facts
counts on organisational capability of obtaining, processing, disseminating and use of data and information.