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The National Consumer Disputes Redressal Commission's (NCDRC) observation came on a revision petition by the railways in a case lodged by a man who was travelling in a train from Chennai to Delhi.
In such a case alleging deficiency in service for missing parcel a District Forum awarded compensation, but the NCDRC in 2010 has held that "any statute providing immunity as to the liability of a service provider does not come in the way of the right of a consumer to be compensated under the Consumer Protection Act".
"I went alone and spoke to the four judges at the NCDRC in Malayalam, as I do not know Hindi or English.
Shah (Former Judge, Supreme Court of India and Former President, NCDRC), says, "The importance of the Consumer Protection Act lies in promoting the welfare of society.
The reports have stated that the NCDRC gave its ruling on a complaint by a private firm executive, Mukund Reddy, who purchased a Mercedes Benz car of E 250 D model from its dealer Trans Cars India Ltd , Chennai in 1998.
Presenting his case about the violation of these guidelines before NCDRC, the lawyer argued that crores of the consumers' money acted as a free "fund float at the disposal of the banks.
The court had on December 16 last year ordered testing of samples of Maggi in the Mysore laboratory after NCDRC had directed that it be done in Chennai.
The NCDRC has also held that bad behaviour by an employee of a service provider is deficiency of service.
President, NCDRC, Justice D K Jain, mentioned that during this year there has been a 139 percent increase in the cases filed before NCDRC which indicates an increase in the level of awareness among consumers and increasing popularity of consumers fora.
The National Consumer Disputes Redressal Commission (NCDRC) noted that possession was not given even after five years and asked New Delhi-based Adel Landmarks Limited to refund over Rs 66 lakh to five customers who were allotted flats in their project in Gurgaon in 2012.
THE Supreme Court ( SC) ordered on Wednesday that Maggi noodles will now be tested in an accredited laboratory in Mysore and not in Chennai as directed by the National Consumer Disputes Redressal Commission ( NCDRC).
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