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A spokesperson for Northern Doctors Urgent Care (NDUC) said: "Our deepest sympathies are with Mr Hardy's family during this extremely sad time.
Residents are invited to a public forum at NDUC Urgent Care Centre, Crutes House, Stockton, on Saturday, August 3, between 10am and 11.30am.
The call handler issued an ambulance to go to her home at Westhope Road, but this was stood down due to the complex number of symptoms so that a clinical nurse from NDUC could assess her over the phone.
A public forum will be held on Saturday, August 3, at the NDUC Urgent Care Centre and operational hub based at Crutes House in Stockton from 10am to 11.30am.
NDUC has been delivering the GP-led service on behalf of NHS commissioners since 1996 and is now the region's largest provider of these services.
Dr Edward Summers, Teesside head of clinical services for NDUC, says the service has "measured and thorough systems in place" for dealing with out-of-hours callers.
But Dr Edward Summers, Teesside head of clinical services for NDUC, said it works closely with hospital consultants and staff to ensure the reasons for admitting patients are fully explained and examined.
This year NDUC joined forces with the North East Ambulance Service (NEAS) to successfully bid for the North East NHS 111 service.
Susan regularly used the NDUC service while her mum, Norma Fry, was suffering from pancreatic cancer.
NDUC, part of the Vocare Group, received a total of 252,277 calls from patients to its doctors between April 1, 2011 and March 31, 2012 across the North East, compared to a total of 175,440 in the previous year.
Northern Doctors Specialist Care (NDSC) is working in collaboration with Northern Doctors Urgent Care (NDUC) to help those patients in Newcastle, North Tyneside and Northumberland who would benefit from clinical and social care in their homes.
GP Advice is also available from Northern Doctors Urgent Care (NDUC) out of hours, between 6.30pm and 8am Monday to Friday and 24 hours Saturday, Sunday and Bank Holidays including New Year.
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