NHRMCNew Hanover Regional Medical Center (Wilmington, NC)
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With the help of NHRMC's Information Services (IS) Department, the uniform resource locator (URL) for this form was embedded in an "activity record" in EPIC, and the activity record was then added to a menu of available links that can be accessed directly from the EMR.
Adding the Ask-A-Librarian button is the outcome of many years work: demonstrating the value and breadth of library resources to NHRMC's administrators and health care providers; building relationships with key departments and committees that would help with this endeavor, such as the IS Department and the nursing research and patient safety committees; and advocating for the inclusion of the AHEC Digital Library, in its entirety, in the medical record.
Providing this option stood to increase patient satisfaction and help alleviate high patient volumes in NHRMC's other two emergency departments (EDs).
With these factors in mind, NHRMC proceeded with a $15.1 million capital investment to create a standalone emergency department (SAED) to meet the current needs of the region as well as anticipated future growth.
The design of the NHRMC Emergency Department North (ED North) aimed to be functional and comfortable for patients, visitors, and caregivers.
To ensure that the model would lead to a reduction in wait time as anticipated, a simulation trial was undertaken at the NHRMC Orthopedic Hospital emergency department.