Despite service provider issues, NYHRC was satisfied with its Cisco IP phones and comfortable with hosted VoIP technology.
"After the negative experience with our last vendor, it was important that we dealt with a company that had no hidden agendas," explains NYHRC COO Jeff Bodnar.
In addition to 130 phone profiles with Internet access and unlimited domestic calling, NYHRC also received private, dedicated and redundant connectivity via T-1 access and backup DSL, with automatic failover at each location.
Since retail organizations like NYHRC often experience heavy inbound call volume, M5 worked with the organization to craft an effective call plan.
To meet NYHRC's employee training requirements, M5 provided both on- and off-site group training sessions.
"Retail organizations live and die by the phone, so it was imperative that our workers received the proper training and understood how to operate the new features," explains NYHRC CEO Howard Brodsky.
M5 was able to improve functionality, uptime and voice quality for NYHRC, Bodnar says, by replacing its 7940 model phones with newer 7960 models and converting to power-over-Ethernet switches.