NAA

(redirected from Next Available Agent)
AcronymDefinition
NAANewspaper Association of America
NAANational Archives of Australia
NAANational Auctioneers Association
NAANot At All
NAANational Autism Association (Nixa, Missouri)
NAANorthwestern Alumni Association (Northwestern University; Illinois)
NAANational Agents Alliance (marketing)
NAAN-Acetyl Aspartate (prominent peak in proton magnetic resonance spectroscopy)
NAANational Anthropological Archives (Suitland, MD)
NAANeutron Activation Analysis
NAANursing Alumni Association (various universities)
NAANewburyport Art Association (Newburyport, MA)
NAANorth American Aviation
NAANaples Art Association (Florida)
NAANumber of Attributes Accesses
NAANumber of All Associations
NAANext Available Agent
NAANetwork Address Authority
NAANaphthaleneacetic Acid
NAANational Aviation Academy (Clearwater, FL)
NAANational Archery Association
NAANucleic Acid Amplification
NAANational Association of Attorneys (est. 1989; Smithtown, NY)
NAANational AfterSchool Association
NAANo Abstract Available (academic research)
NAANative American Aid (National Relief Charities)
NAANational Assessment Agency (UK)
NAANational Aphasia Association
NAANorth American Airlines
NAANational Association of Accountants
NAANational Arborist Association (now Tree Care Industry Association)
NAANonattainment Areas
NAANissan Auto Auction (Japan)
NAANational Aviation Authority (various locations)
NAANon-African American
NAANational Aeronautics Association
NAANational Aquaculture Association
NAANorth Atlantic Assembly (NATO)
NAANashville Auto Auction (Nashville, TN)
NAANaphthylacetic Acid
NAANorth American Aerospace
NAANational Accreditation Authority
NAANative American Arts
NAANational Aggregates Association
NAANew Account Application (sales)
NAANarita Airport Authority (Japan)
NAANational Airports Authority (India)
NAANeighborhood Assistance Act
NAANaperville Astronomical Association
NAANippon Aluminum Alkyls, Ltd. (Japan)
NAANational Aquaculture Act of 1980
NAANational Academy of Arts (Bulgaria)
NAANext Available Agent (Cisco)
NAANational Aerosol Association
NAANever Again Association (anti-racism group)
NAANational Aboriginal Alliance
NAANational Airworthiness Authorities (Canada)
NAANot Another Acronym
NAANot Always Afloat
NAANetwork Access Agent
NAANational Artist Award (Philippines)
NAANewcastle Aviation Academy (UK)
NAANeckwear Association of America
NAANational Academy on Aging
NAANevada Artists Association
NAANotable Achievement Award
NAANuclear Accidents Agreement
NAANational Asphalt Association
NAANetwork Architecture Assessor (Preventsys)
NAANational Athletic Association
NAANational Apartment Association, Inc. (Washington, DC)
NAANumber Available Agents (Sprint)
References in periodicals archive ?
Leading has introduced Line2 Call Queue to create a virtual waiting room where callers hold until connected to the next available agent, the company said.
What's more, Nordstrom's live chat feature doesn't just connect you to the next available agent. It lets you select specialists by category (i.e., beauty, designer, wedding) for a higher-quality experience.
Historically, the next available agent answered the call.
There is little tolerance for having to wait on hold for the next available agent or be transferred repeatedly around the organization.
If all agents are already busy, the caller can be given the option to wait for the next available agent.
Before the advent of the modern contact center, when you called your favorite airline to book a reservation, your call would enter an automatic call distributor (ACD) and queue for the next available agent. When you finally reached an agent, he or she would ask you questions and enter your information into the computer.
Those calls that cannot be handled by an IVR are put into an automated call distribution (ACD) queue, where they are routed to the next available agent. To manage the ACD queue in the most efficient way possible, the Erlang C algorithm is used to determine optimum staffing requirements.
The minor threat that calls were taken in order and so not to try hanging up and calling back was overshadowed by the promise that the next available agent would shortly be with us.
Next available agent versus best available agent is a debate with consequences for both service levels and the customer experience.
You can try calling back later, or hang on for the next available agent...