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OFTELOffice of Telecommunications (British)
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But it said the contractor had been approved by ICSTIS, which carried out the Oftel study.
The 118 119 spokesman said: 'I was surprised that Oftel did not choose a gradual, smooth switch over, allowing the new call centres to gradually develop the necessary experience.'
``We agree with Oftel that disconnection should be a last resort and it very much is in BT's case.
"As a result, Oftel believes termination charges are still above costs."
In the meantime, Oftel is pushing the metered access model as the way to spur competition.
"Oftel's research shows that a further one million consumers could upgrade to broadband over the next 12 months.
In a letter to David Edmonds, Oftel's Director General, Mr Burden said: 'There is a great deal of confusion concerning the introduction of the new 118 directory enquiry services.
UK telecomms watchdog Oftel has awarded its Oftel PASS approval to a web site that offers its visitors the chance to compare the prices of different telephone services.
Getting the best deal on your mobile phone and the internet is now just a click away since communications watchdog Oftel published two new handy guides.
Phones watchdog Oftel says the cuts it wants to impose could save people who call mobile phones pounds 800 million over four years.
The reduction was ordered by telecoms watchdog Oftel, and will come into effect next March.
>THE latest Office of Telecommunications (Oftel) survey of internet and mobile phone use in the UK will be music to the ears of bookmakers making their way in the brave new world of online betting, writes Howard Wright.